Customer Success Manager

Key Responsibilities

• Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
  

• Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.

• Propose new products, features, and solutions to drive customer value and support their ongoing success.

• Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.

• Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.

• Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.

• Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.

• Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.

• Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.

Qualifications

• Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles

• Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.

• Excellent communication, presentation, and problem-solving skills.

• English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.

• Comfortable working cross-functionally with product, engineering, and sales teams.

• Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.

• Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.

• Experience in industry, e.g., gaming, SaaS, fintech is a plus.

Why Join Us

• Opportunity to work with top-tier clients and make a measurable impact.

• A dynamic, collaborative team culture that values innovation and initiative.

• Continuous learning and growth opportunities within a global organization.