Please send your updated resume to vinoth.xyant@gmail. com or apply online.
Job Description:
Position: Customer Order Administrator
Location: Cedar Rapids, IA (Hybrid)
Duration: 12 Months Contract
Direct Client Need
Job Summary:
- The Customer Order Administrator is a support role for the Intertrade Sales Team.
- The Order Administrator is the principal customer contact for all sales orders and tertiary support functions for the sales team.
- The Customer Order Administrator performs a variety of simple to complex sales order entry and order administration support activities for the sales team.
- Assignments involve the understanding of, and the application of departmental procedures, standard work, Global Trade processes / requirements and workflow activities.
- The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.
Primary responsibilities include:
- Creation and oversight of sales orders against established requirements.
- Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
- Processing additional administrative tasks relating to sale/credit of material.
- Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
- Communicate with customers both internal and external to transactional resolution.
- Manage general sales support email inbox ensuring proper routing to sales support account owner.
- Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
- Ensure established Global Trade policies and requirements are adhered to for global exports.
- Ensure established DOC / DOS license requirements are adhered to for global exports.
- Participate in the creation and implementation of procedures and processes across all departments.
- Cooperation - Recognizes that individual goals contribute toward accomplishing team outcomes.
- Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
- Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
- Detail Orientation - Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
- Self-Development - Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.
- Multitask – can perform in a fast-paced environment and adequately handle interruption to normal workflow.
Please send your updated resume to vinoth.xyant@gmail. com or apply online.
