Service Desk Technician

San Antonio, United StatesOn-SiteContract2–3 yrs experiencePosted 3w ago

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Job description

Job Title: Service Desk Technician

Duration: 6-12 months contract

Location: San Antonio, TX

Visa Status: USC|GC|H1B - (No CPT & OPT)

Passport number is mandatory for submission

Job Description:

2-3 years of experience in a service desk/help desk role
Experience troubleshooting issues
Must be flexible with shift schedule
Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
Previous experience utilizing ticketing systems
Proficiency with Windows and Mac laptops and desktops
Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
Capable of connecting printers/scanners/copiers
Strong written and verbal communication skills- able to relay technical ideas to business audience
Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications:

Associates Degree
A+ Certification
Previous experience in retail organization working with POS hardware /software
Experience working with networking equipment (routers, switches and hubs)

All your information will be kept confidential according to EEO guidelines.

Job details are sourced from the employer's original posting.

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About the company

Y&L Consulting, Inc.

Y&L Consulting, is a provider of the highest caliber local and international IT professionals, positioned to help you maximize profitability and growth. As a global corporation with local presence and sensitivity, Y&L offers IT services and support primarily to medium and large companies. Knowledgeable and proficient in all primary technologies, we customize programs to fit your current business needs, while maintaining the flexibility to ramp up or down as your situations change. By avoiding stringent service provider contracts and rigid methodologies, you enjoy flexible capabilities, local relationships, international resources, and significant cost savings. Design, architecture, development and maintenance of custom applications using ATG, MS, .NET, Java/J2EE and other popular technologies Implementation, upgrade and maintenance for packaged application solutions – SAP, PeopleSoft, Oracle Apps, Cognos and Actuate Quality Assurance and Testing Services – Mercury partner Programmers and Database Administrators In addition, we have a number of highly qualified Project Managers, Business Analysts and Technical Writers on our bench.

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Industry: IT Consulting
Open roles: 9