IT Service Desk Technician

Yahoo Taiwan E-Commerce empowers the e-commerce world with advanced business process analytics, reporting, and optimization tools designed to drive success within Yahoo Taiwan E-commerce ecosystem. Innovation is at the core of everything we do — we continuously test, refine, and integrate cutting-edge technologies to stay ahead of the curve and enhance our infrastructure. Our team is dedicated to creating high-quality products and tools that not only prioritize usability and efficiency but also foster sustainable business growth for our customers and partners.

We're looking for a proactive IT professional to join our team in Taiwan and help create a smooth and reliable technology experience for our employees. In this role, you'll be the go-to person for day-to-day IT support, helping employees resolve technical issues and stay productive. If you enjoy solving problems, working with people, and making technology work better, we'd love to have you on our team.

Responsibilities

• Provide first-line technical support to employees via walk-in, email, or ticketing system.
• Troubleshoot and resolve hardware, software, printer, peripheral, and basic network connectivity issues.
• Install, configure, and maintain Windows and macOS computers, mobile devices, and standard business applications.
• Prepare and deploy IT equipment for new hires and recover assets during employee offboarding.
• Support employees with corporate applications and collaboration tools.
• Maintain IT asset inventory and ensure equipment records remain accurate.
• Document incidents, service requests, and solutions in the IT ticketing system.
• Escalate unresolved or complex issues to internal IT teams as appropriate.
• Take ownership of IT support tickets from initial diagnosis through resolution, ensuring timely follow-up and clear communication with end users.
• Identify recurring technical issues, document troubleshooting steps, and contribute to improving IT support processes and end-user experience.
• Assist with routine IT maintenance and other office IT support activities.

Minimum Qualifications

• 2-3 years of experience in IT Helpdesk, Service Desk, Desktop Support, or a related role.
• Familiarity with Windows and basic macOS support.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience using IT ticketing systems and remote support tools.
• Good troubleshooting, communication, and customer service skills.
• Basic English reading skills to understand technical documentation and support communications from global vendors.

Preferred Qualifications

• Experience supporting end users in a large enterprise environment.
• Basic knowledge or experience with device management and endpoint security solutions (e.g., Microsoft Intune, Jamf, CrowdStrike, or SentinelOne) is a plus.
• IT certifications such as CompTIA A+, Google IT Support Professional Certificate, or ITIL Foundation are a plus.