Customer Support Specialist

Company

Yanmar Compact Equipment North America Inc. (YCENA) designs, manufactures, and supports a complete range of compact equipment — including compact track loaders, mini excavators, wheel loaders, and construction equipment — for use in markets such as construction, landscaping, utility, land management, and agriculture. Products are sold primarily through a third-party independent dealer network across North America.

Overview

Customer Support Specialists are responsible for product support functions, customer and dealer support. This position will work closely with the dealer networks as well as quality, manufacturing, and engineering.

Responsibilities

• Provide Service and aftermarket support to dealer network.
• Diagnose and repair machines remotely.
• Provide training to dealer personnel.
• Work with dealers to ensure proper tooling, training, and capability to effectively repair and service YCENA products.
• Works closely with the manufacturing facility to resolve issues and make recommendations for design enhancements.
• Liaison between YCENA and dealers to solve customer issues rapidly and most effectively.
• Establishes and maintains positive working relationships with all customers.
• Work closely with Parts, Warranty, and Sales teams
• Dealer guidance and training