AUTOMOTIVE SERVICE - BDC

Yark Automotive, the largest dealership group in Northwest Ohio is growing! If you have a desire to work within the Automotive Service Industry, where technology and customer service come together this position is for you.

As a Service Department Representative - BDC at Yark, you’ll be responsible for working directly with our customers.  You will help to navigate them through the Service process, building a relationship, listening to there concerns, asking the correct questions and ultimately scheduling their appointment.  This position is considered a stepping stone to numerous other positions within the dealership, including Service Advisor.   These activities follow thru on our mission of creating a world class automotive experience.

Responsibilities:

• Answering phones by greeting the customer and listening to their concern
• Provide the most direct approach to the customer request using the processes and procedures that are in place
• Working with the different computer platforms to look-up, schedule or followup on the customer request
• Follow up with service department team and/or customer to ensure proper outcome
• Attends/completes required training and department meetings
• Regular and predictable attendance

There is a reason we are consistently voted as one of the best employers in the region, it's because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support. We are focused on getting you the career that you want to have. Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family owned business!