What you have

• Minimum two years in an Assistant Manager or Manager role at fine dining restaurant or hotel

• A fine dining, wine, and beverage knowledge base

• Excellent communications skills, both written and verbal formats

• A Serve safe certificate, or you are working on renewing current certificate

• A strong sense of ownership in everything that you do

• Experience training and coaching restaurant staff

• The ability to work effectively and efficiently while working under pressure

• High school diploma, equivalent degree, or higher required

What you’ll do

• Manage the day-to-day operations, ensuring quality service standards are met and the guest experience is exceptional

• Supervise daily shift operations working with Restaurant Managers, including assisting servers, server assistants, and hosts on the floor during meal periods

• Create a positive atmosphere for guests by responding to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction

• Maintain accurate payroll for all team members within the department.  Comply with deadlines to ensure proper hours, PTO, and Holidays are paid out correctly. 

• Train, motivate, coach, counsel, and discipline all F&B team members according to the Hotel standards with supervision from Restaurant General Manager  

• P repare all F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Human Resources when required  

• Participate in required meetings to include Departmental, Staff, Manager, and any other meetings   

• Uphold standards regarding purchase orders, voucher of invoices, and checkbook accounting according to Mainsail Lodging & Development standards 

• Control costs by conducting daily/monthly par checks and inventory to review portion control, reduce waste, and ensure no interruption of service 

• Other necessary duties as assigned by reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time

• Ability to bend and kneel

• Ability to communicate clearly

• Ability to work long hours as needed

• Ability to lift, pull 10/25/50 lbs.

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the property, the resort, and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high-pressure situations

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary