This role is for someone who keeps things from slipping, keeps clients informed, and keeps execution moving. You are the operational backbone behind the client relationship.
Our Client Success Managers lead strategy and outcomes with business owners. Your job is to make sure the plan actually gets executed.
If you like structure, follow-through, and making sure nothing falls through the cracks, you’ll do well here. If you struggle with organization, documentation, or fast communication, this role will feel overwhelming.
Yellowstone Local is the recruiting partner for skilled trade companies. We help HVAC, plumbing, electrical, and other blue-collar businesses hire better people with systems that work.
We are not a staffing agency, and we do not charge big placement fees. We run the full recruiting engine for our clients, then hold the line on process so hires actually happen.
We’re profitable, cash-flow positive, and built to scale. Fully remote team. High accountability. Low drama.
Our clients rely on consistent execution. Recruiting campaigns, candidate pipelines, interview coordination, and hiring processes all depend on operational follow-through.
Without that follow-through, even the best strategy fails.
The Client Success Associate exists to keep the operational side of client success running smoothly. You support the Client Success Manager by managing communication, documentation, follow-ups, and internal coordination so the client experience stays organized and responsive.
You are not responsible for owning the client relationship or leading the strategy. You are responsible for making sure execution stays tight, and the CSM has the information, follow-ups, and operational support they need to drive results.
We hire for a few core “quotients.” You do not need to be perfect in all of them, but you must come in strong and be able to learn fast.
Operational Discipline
You lead. You do not poll clients for preferences when you already know best practice. You recommend what they need, explain tradeoffs, and hold the line. Trust is earned through competence, then used to drive outcomes.
Responsiveness and Communication Clarity
You respond quickly, communicate clearly, and ensure clients always know what’s happening. When issues arise, you escalate them early so they can be resolved quickly.
Technology Competence
Our work runs through tools like Slack, HubSpot, Google Workspace, recruiting platforms, and AI tools. You are comfortable navigating systems, maintaining clean data, and documenting work accurately.
Coordination and Follow-through
You work closely with your Client Success Manager and coordinate across recruiting, sales, and support teams to keep work moving. You ensure action items are completed, deadlines are met, and internal teams stay aligned.
Client Communication and Support
Act as an operational point of contact for client communication alongside the CSM. Respond to client inquiries through async channels and maintain clear, professional communication that reflects Yellowstone Local standards.
Client Onboarding Support
Assist with onboarding logistics by gathering required documentation, preparing systems, and coordinating with internal teams to ensure new clients are properly set up and supported.
Operational Execution and Follow-ups
Track deliverables, manage follow-ups, and ensure commitments made during client calls are completed. Maintain organized documentation of communications and account activity.
Data management and reporting
Maintain accurate client records in HubSpot, track engagement data, and support the preparation of reports that help the CSM monitor client performance and outcomes.
Internal coordination
Work across recruiting and support teams to ensure client-related tasks are completed on time and properly documented.
Client health monitoring
Track engagement signals, timelines, and operational performance indicators. Surface potential risks or concerns early so the CSM can intervene when necessary.
Retention and expansion support
Assist the CSM by identifying potential opportunities for additional services and preparing supporting documentation or insights for retention and growth discussions.
This role fits someone who is:
Highly organized and detail-oriented
Strong in written communication
Reliable with follow-through and task management
Comfortable working in fast-moving, asynchronous environments
Collaborative and coachable
Motivated by helping teams execute effectively
This role is not for someone who prefers loosely structured work or struggles with organization, documentation, or deadlines.
Compensation
$1,280 USD per month starting pay
Performance review after 90 days with compensation adjustment based on performance.
Benefits
Flexible PTO after 90 days
Fully remote work from anywhere in the Philippines
Long-term stability. The company is profitable with consistent growth.
Opportunity for promotion and career advancement
Paid via direct deposit with no platform transfer fees
Apply, complete a short screening, and then interview with leadership. We move fast when it’s a fit.
Must-have
1–2 years in customer support, client success, account coordination, or operations roles
Strong written communication skills (you will communicate heavily through Slack and email)
Strong organizational and task management skills
Experience using CRM or SaaS tools such as HubSpot, Salesforce, or similar
Ability to manage multiple tasks and follow-ups across several clients simultaneously
Strongly preferred
Experience working in a remote or asynchronous environment
Experience supporting SMB clients
Familiarity with recruiting, hiring processes, or staffing workflows
Experience coordinating cross-functional teams or projects
Core Competencies
Operational organization
Clear written communication
Attention to detail
Responsiveness and reliability
Team collaboration
Problem-solving mindset
Work Environment & Expectations
Remote role with structured accountability
High communication and coordination across teams
Fast-moving client environment with operational deadlines
Growth opportunity into Client Success Manager or other client experience roles
Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Yellowstone Local is a company that provides services related to the Yellowstone National Park area.