Family Services Representative, Lake Buena Vista Learning Center

Make a difference in your life and the lives of youth!

Position Summary

The Learning Center Family Service Representative’s primary responsibility is to make families feel welcome and to ensure a pleasant and comfortable experience at The Learning Center. This position will offer stellar customer service, data entry responsibilities and will provide memorable experiences for families. The incumbent will have previous administrative and customer service experience and a familiarity with child care facility operations.

The ideal candidates have a flair for customer service and the ability to manage time while performing at the highest standards and professional manner. Ultimately, the incumbent will help to ensure that families are satisfied. Why choose the YMCA? We offer a competitive wage plan! The Y is a cause-driven organization that provides a challenging and fun work environment with creative, talented and diverse individuals!

Job Responsibilities

• Build sustainable relationships and trust with families on a day-to-day basis in a courteous and professional manner through open and interactive communication.
• Assist management in completing data-driven tasks and reports.
• Maintain accurate records, and assists with data entry, that may include family ledgers, operating expenditures, accurate attendance records, personnel activity reports, and enrollment rosters.
• Understand The Learning’s centers program and other offerings in order to promote the product and to educate the families.
• Maintain a neat and tidy reception area.
• Identify and assess family’s needs to achieve the highest level of satisfaction.
• Consistently monitor e-mail to ensure that communication received is effectively communicated with administrative staff.
• Answer, screen and forward incoming phone calls on a multi-line, high-volume phone in a friendly, polite, and proper phone etiquette manner.
• Maintain compliance for child files including, Immunization Forms, Food Forms, and Flu Forms.
• Process payments received from parents (credit card, check, or cash).
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated child abuse reporting requirements.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Other duties may be assigned, as needed, by management.