The Manager on Duty (MOD) serves as the on-site leader during assigned evening and closing shifts, ensuring a safe, welcoming, and positive experience for all members and staff. This role combines hands-on operational management with a deep commitment to the YMCA’s mission—nurturing the potential of every person, promoting healthy living, and fostering community connections. The MOD is responsible for ensuring the facility is ready for operation or properly secured at the end of the day, addressing member needs with care, supporting staff in delivering quality service, and maintaining a culture of safety, belonging, and excellence throughout the branch.
Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to center based on computer system scan results; conveys information about membership related to payments or renewals to member upon entry to the building.
Maintains accurate records of transactions and shift activity; this includes but is not limited to: completing cash, check and credit sales accurately using computer system, providing change and receipts, and maintaining accurate records of transactions and shift activity to balance a cash drawer.
Handle enrollment opportunities in the form of walk-ins, as well as website generated requests for membership.
Ensure new members are being given all relevant program and membership information and are being connected to programs and services that will assist them in being more engaged in Y, including but not limited to introduction to key staff, introduce to members, and enroll in member orientation programs.
Helps members to connect with one another to form friendships.
Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers and members.
Ensures that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members’ needs.
Follows YMCA policies and procedures; responds to emergency situations.
QUALIFICATIONS:
High school diploma and at least two years of related experience and/or training
Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Knowledge of word processing, spreadsheet and database programs.
Proven track record of developing authentic relationships with others.
Must complete all required Welcome Desk and Daxko trainings in first 30 days
CPR, First Aid, AED and O2 certifications must be obtained within 90 days
Must keep certifications current throughout employment.
All staff must complete the Y’s safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work.
Job details are sourced from the employer's original posting.
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Welcome to the Y. We're an inclusive organization of men, women and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility.