Team Member - Part Time

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions. 
• Serves as the point person and works directly with all guests in the YMCA Shelter Program assigned. 
• Performs daily procedures including but not limited to; phone operations, alarm systems, general cleaning needs of the facility, shift rounds, operational paperwork, clerical and/or filing work and computer data entry.
• Controls access into the building by means of monitoring the entrance way during the hours for arrival and departure.
• Communicates special guest needs to the Team Coordinator by means of a Daily Shift Reports, Incident Reports, verbal reports at shift change and/or via email and phone if determined necessary. 
• Responds to all guest and facility emergencies pursuant to established Emergency protocols. 
• Communicate effectively with other social service agencies to assist with referrals and provide information to the guests regarding other available services located within the community.
• Assist with administering the Shelter Policies and Procedures in accordance with Agency Operating Procedures (AOP), CARF and Program, Review & Certification Standards (CSB).  
• • This can include: interviewing and processing incoming guests for admissions and conducting exit interviews for discharging guests; responsible for bed count & bed list accuracy; ensuring facility/building safety; coordinating resources between other team members and Guests; 
• Provides Safety services throughout assigned shift, including but not limited to: entry/exit procedures, bed count, and emergency evacuation protocols. 
• Assists with input of guest information on various systems/computers and other filing as deemed necessary.
• Participates in departmental and assigned association meetings, training, and special events.

QUALIFICATIONS:

• High school diploma required, associate’s degree preferred, plus 1+ years working with low-income population, or equivalent combination of education and experience.  
• Must have intervention skills to resolve crisis and non-crisis situations in a timely manner.  
• Must have the ability to assist in all aspects and operations of the YMCA Shelter/Overflow Program
• Must have the ability to develop a rapport with individuals with special needs including people with mental illness, substance use and criminal histories.  
• Multi-tasking abilities

Training requirements:

• • Immediately upon hire: American Red Cross First Aid and CPR certifications, Non-Violent Crisis Intervention Training
  • Completion of Additional Shelter Services Training: customer service, community resources, cultural competency, child and elder abuse, sexual harassment, ethics mental health/substance abuse, motivational interviewing, trauma informed care, evacuation procedures, reporting and confidentiality. 
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to foster a collaborative team approach to solving challenging situations.