Business Resource Coordinator- YMCA Association Resource Center (Wilmington, DE)

Our Promise:

Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others

Benefits & Perks:

Full benefits package including Dental, Vision & Health Insurance
Generous PTO vacation, 12 paid holidays, and sick leave
Free Nationwide Y Membership for your Household
12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!

Rate of pay: $21.00.  Final compensation is based on factors such as skills, qualifications, and experience.

Essential Responsibilities

• Process membership terminations, holds, and account updates.
• Ability to process 18-20 requests per hour.
• One day a week Salesforce online support for members.
• First 30 days incumbent will be trained to learn the system and processing.
• May be a back up to support Open Doors processing and application reviewing to determine eligibility and awarding scholarship financial aid.
• Verify accuracy of data of scholarship application and make corrections as needed.
• Identify/resolve conflicting information by collecting additional data.
• Communicate with members to resolve processing issues and update accounts.
• Provide information to prospective and enrolled members regarding scholarship program requirements and procedures via inbound telephone calls and email.
• Participate in special events, evening, and weekend work as needed.
• Process membership data & manage system updates including applications, holds, terminations & payment updates.
• Update member Join dates & run reports.
• Manage branch processing errors.
• Provide the highest quality service to members, staff, volunteers, participants, guests, in addition to, school, ACA and licensing personnel.

Minimum Qualifications

• Strong interpersonal and communication skills to serve a diverse community
• One-year experience in a Membership or Administrative role
• High School Diploma or Equivalent
• Strong Customer Service Skills
• Attention to detail
• Able to work flexible hours, including early mornings, evenings, and occasional weekends.
• Excellent verbal and written skills

Preferred Qualifications

• Multi-lingual skills
• Experience with customer service modules, in particular Salesforce.

The YMCA of Delaware is an equal opportunity employer.  The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated.  In accordance with federal, state and local laws, we recruit,  hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law.   Unlawful discrimination will not be a factor in any employment decision.