The Director of Membership and Transformation leads the YMCA’s efforts to create an exceptional, welcoming member experience where every person has the opportunity to Achieve, build meaningful Relationships, and find Belonging (ARB). This leader develops and inspires staff to move membership beyond a transaction and toward transformation—helping members set and reach meaningful goals, connect with others, and discover purpose within the Y community.
Through strong leadership, relationship-building, and a commitment to inclusion, the Director ensures every member feels welcomed, supported, encouraged, and celebrated. This role brings the YMCA’s mission to life by creating experiences that strengthen spirit, mind, and body and help people become healthier, more connected, and more purposeful.
Key Responsibilities:
- Ensures all staff model equity, inclusion, cultural competence and global awareness in all areas of their work.
- Responsible to oversee all aspects of membership including, but not limited to, grow membership, monitor account updates, implement write-offs/cancellations, membership communication, etc.
- Adhere to established association standards.
- Intentionally foster a cause-centered culture that is welcoming, genuine, hopeful, nurturing & determined, in order to foster loyalty among those we serve, and meet community needs.
- Responsible for developing & managing day-to-day branch operations in order to provide efficient and adequate service to members and participants at the highest level.
- Recruit & hire diverse staff and volunteer teams. Onboard, develop, schedule & coach staff for development and maximum impact. Maintain regular clear & concise communication, and handle staff issues promptly.
- Supervise Kids Club staff and Welcome Desk staff including staffing, hiring, and onboarding new employees
- Along with the Community Executive Director and other branch leaders organize and oversee special events
- Engage & partner community in innovative & inspiring ways to involve new individuals in the Y community by supporting them in achieving their goals.
- Develop & implement cause-driven events for the community & members.
- May require work on certain nights and weekends as needed
- Utilize various social media tools for promoting the benefits of the YMCA.
Qualifications:
- Bachelor’s degree in related field, with sales experience preferred.
- Proven track record of meeting/surpassing challenging goals.
- A proven agent of collaborative systems change.
- Experience in personnel supervision, recruitment, training, and development of staff and volunteers.
- Excellent contemporary presentation, written & visual communication skills.
Work Environment and Physical Demands
Must be able to operate music and studio equipment. Regularly required to remain in a stationary position for extended periods. Ability to lift up to 25 lbs. and transport materials as needed.
