Member Service Rep, T. Boone Pickens YMCA

• Imagine going to work knowing that what you do each day positively influences the lives of people in your community.  At the Y, strengthening community is our cause.   We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and to become a coach, mentor, or supervisor.  If you think you have what it takes, apply today! 

  Member Service Representatives will do the following:

  • Promote and sell memberships and services
  • Learn to give quality tours according to the goals and interests of our members
  • Scan member cards and greet them by name
  • Build relationships and retain members
  • Answer member questions in a prompt, professional, and friendly manner
  • Attend paid trainings and meetings, and learn new skills
  • Work with a team to make a lasting difference in your community
  • Light cleaning, washing/folding towels, collecting dirty towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated
  • Other duties as applicable to create a meaningful member experience

  Schedule will be approximately 10 to 29 hours per week, depending on the needs of the branch, and is subject to change each week.

 As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Schedule:

The T. Boone Pickens Y branch is open Mon - Fri, 5:30 am - 8:00 pm, Sat, 8:00 am - 5:00 pm, and Sun, 1:00 pm - 5:00 pm.

We are seeking candidates with late afternoon/closing/weekend availability.