We’re looking for someone who wakes up ready to go and is excited to help us open our branch each morning, creating a welcoming environment where members feel valued from the moment they walk through the door.
This is a great opportunity for someone looking for a meaningful part-time position that fits into their schedule. We are seeking a Membership Service Representative for weekday shifts, Monday through Friday, from 5:45–10:00 AM.
At the Y, strengthening community is our cause. We’re looking for dedicated, friendly individuals who are passionate about creating a welcoming environment for members of all backgrounds and abilities. This role also offers opportunities for growth and advancement, including the potential to become a coach, mentor, or supervisor.
Imagine going to work each day knowing that what you do positively influences the lives of people in your community. If that sounds like you, apply today!
Member Service Representatives are responsible to:
- Promote and sell memberships and services
- Learn to give quality tours according to the goals and interests of our members
- Scan member cards and greet by name
- Build relationships and retain members
- Answer member questions in a prompt, professional, and friendly manner
- Attend paid trainings and meetings and learn new skills
- Work with a team to make a lasting difference in your community
- Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
- Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
- Provide positive outlook and experiences
- Friendly and team oriented
- Adaptable to changing situations
- Ability to manage multiple priorities
- Must be able to stand for long periods of time
- Professional customer service and communication skills
- Responsible for quality and accuracy
- Ability to learn new programs quickly
- Proficient with Microsoft Suite and web navigation
- Creative and innovative
- High school diploma or GED
- Bilingual helpful, but not required
THE SCHEDULE FOR THIS POSITION IS MONDAY-FRIDAY 5:45AM-10AM. PLEASE DO NOT APPLY IF YOU ARE NOT AVAILABLE TO WORK DURING THESE TIMES.
As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.
Your responsibilities will include:
- Give quality tours to potential new members
- Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
- Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
- Giving quality tours tailored to the interests of prospective members
- Greeting members by name and scanning members in
- Building relationships and helping retain members
- Providing prompt, friendly, and professional service
- Multitasking in a fast-paced environment while managing front desk responsibilities
- Participating in paid trainings and team meetings
- Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
- Supporting your team to create a positive and engaging environment
