We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!
Member Service Representatives are responsible to:
- Promote and sell memberships and services
- Learn to give quality tours according to the goals and interests of our members
- Scan member cards and greet by name
- Build relationships and retain members
- Answer member questions in a prompt, professional, and friendly manner
- Attend paid trainings and meetings and learn new skills
- Work with a team to make a lasting difference in your community
- Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
- Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
Requirements:
- Provide positive outlook and experiences
- Friendly and team oriented
- Adaptable to changing situations
- Ability to manage multiple priorities
- Must be able to stand for long periods of time
- Professional customer service and communication skills
- Responsible for quality and accuracy
- Ability to learn new programs quickly
- Proficient with Microsoft Suite and web navigation
- Creative and innovative
- High school diploma or GED
- Bilingual helpful, but not required
As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.
Your responsibilities will include:
- Give quality tours to potential new members
- Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
- Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
- Giving quality tours tailored to the interests of prospective members
- Greeting members by name and scanning members in
- Building relationships and helping retain members
- Providing prompt, friendly, and professional service
- Multitasking in a fast-paced environment while managing front desk responsibilities
- Participating in paid trainings and team meetings
- Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
- Supporting your team to create a positive and engaging environment
Multiple shifts during week and weekend are available.
This position supports member engagement, check-ins, and front desk operations during our busiest times.
