POSITION: Jr. Portfolio Manager
FLSA: Exempt
DEPARTMENT: Multi-family
POSITION SUMMARY
Reporting to the Sr. Portfolio Manager, the YMP REM Portfolio Manager is a hands-on operational leader responsible for the day-to-day performance of an assigned portfolio of conventional and workforce housing communities. This role works directly with on-site Property Managers and Jr. Portfolio Managers, conducting regular property-level audits to ensure that all operations, financial practices, and company policies and procedures are being properly followed and adhered to. The Portfolio Manager serves as the critical link between the property level and the Sr. Portfolio Manager, translating business plans and initiatives into consistent, well-executed operations across every community in the assigned portfolio.
GENERAL RESPONSIBILTIES
The Portfolio Manager's duties and responsibilities may include but are not limited to the following:
- Conduct regular, hands-on property audits across the assigned portfolio to ensure operations, financial practices, leasing, maintenance, and administrative functions are being carried out in accordance with company policies and procedures.
- Identify gaps between property-level practice and company policy during audits, and work directly with on-site teams to correct deficiencies and implement lasting solutions.
- Provide day-to-day leadership, guidance, and support to Property Managers and Jr. Portfolio Managers within the assigned portfolio.
- Responsible for the financial performance of the assigned portfolio, including monthly financials, budget development, and budget review.
- Drive strategies to increase revenue and decrease delinquency at the property level; monitor progress and report results to the Sr. Portfolio Manager.
- Time and attendance management for on-site teams, including tracking and monitoring employee hours, breaks, sick days, and time off.
- Provide excellent customer service and maintain open lines of communication among management, staff, and residents.
- Develop and implement marketing strategies (online and conventional sources) to support occupancy and leasing goals across the portfolio.
- Assure that the policies and procedures of the company are consistently carried out by Property Managers, Jr. Portfolio Managers, and on-site teams.
- Maintain general knowledge of building systems and components, with particular familiarity with Class C and workforce housing assets.
- Conduct frequent property visits to provide Property Managers and Jr. Portfolio Managers with recommendations and observations to improve property performance.
- Build teams to unite on-site staff and create a cohesive working environment within the assigned portfolio.
- Manage performance and discuss concerns regularly with all direct reports and team members.
- Stabilize the retention of staff members and develop career paths for those who desire growth into Jr. Portfolio Manager or Portfolio Manager roles.
- Assist with legal issues including small claims cases and evictions within the assigned portfolio.
- Audit each community to ensure 3-day notices are generated and sent out on time and on a monthly basis, in accordance with company policy.
- Confirm that evictions are submitted to the attorney on a monthly, timely basis in accordance with company policy.
- Ensure collections are being handled at the property level in accordance with company policy, and address any gaps found during audits.
- Work with the Sr. Facilities Manager to supervise vendor bidding and secure competitive bids, and to assist in the preparation of vendor contracts.
- Collaborate effectively with on-site staff, the Sr. Portfolio Manager, and other departments to resolve issues and implement company initiatives.
- Work and communicate directly with engaged ownership groups, providing timely updates on property performance, audit findings, and operational matters.
- Multi-task across multiple properties while meeting tight deadlines and adapting to the scheduling demands of the role, including working as needed to fulfill business needs.
- Other duties as necessary.
WORKING CONDITIONS AND ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
