Residential Operations Support Manager

POSITION: Residential Operations Support Manager FLSA: Exempt DEPARTMENT: Residential – Facilities & Maintenance REPORTS TO: Facilities Manager PORTFOLIO: 10 properties 8 in Florida (Southern Florida through Tampa), with the remaining properties located in Kentucky and North Carolina TRAVEL: Ability to travel to Kentucky and North Carolina as needed POSITION SUMMARY Reporting to the Facilities Manager, the Assistant Facilities Manager supports day-to-day maintenance operations across a 10-property portfolio, including eight properties in Florida (Southern Florida through Tampa) and properties in Kentucky and North Carolina.

This role plays a key part in keeping unit turnover on schedule, work orders moving, outsourced vendors accountable, and properties inspection-ready and in compliance all while delivering a great experience to residents and team members. This is a hands-on, detail-oriented role for a strong multitasker who thrives on organization, follow-through, and problem-solving across multiple properties in a fast-paced residential environment, and who can travel to Kentucky and North Carolina as needed.

GENERAL RESPONSIBILITIES The Assistant Facilities Manager's duties and responsibilities may include but are not limited to the following: Portfolio Operations & Project Support ? Assist the Facilities Manager across the full 10-property portfolio, traveling to properties in Kentucky and North Carolina as needed. ? Assist the Facilities Manager in overseeing make-ready progress across the portfolio, ensure boards are updated daily, identify delayed units, and follow the turn process through final ready status. ?

Monitor work-order aging and the 72-hour completion KPI; audit completed work orders for proper notes, photos, status, and documentation; follow up on overdue or incomplete items. ? Serve as the first level of follow-up with Maintenance supervisors and technicians regarding work orders, inspections, make-ready delays, documentation, staffing concerns, and recurring performance issues. ? Prepare and maintain reports on the work being performed by each maintenance technician at each building. ?

Assist with after-hours emergency follow-up, verify proper documentation and escalation, resolve routine facilities issues independently, and escalate significant liability, regulatory, budgetary, or capital concerns to the Facilities Manager. Vendor, Permit & Compliance Management ? Coordinate vendor work, verify scope and completion, confirm required photos and closeout documentation, monitor quality, and support invoice review before approval. ?

Assist the Regional Facilities Manager in tracking recurring inspections, permits, violations, lender/regulatory items, safety concerns, and re-inspections through completion while helping keep properties inspection ready. ? Track safety and liability issues at the property, ensure maintenance staff follow up on and resolve them promptly, and provide regular reports to ownership and leadership. ? Ensure any violations identified during county, mortgage lender, or other regulatory inspections are addressed immediately and communicated up the chain of command. ?

Maintain weekly portfolio reporting on work orders, make-readies, inspections, major projects, vendor activity, warranties, inventory, and maintenance related costs. Administrative & Customer Service ? Maintain accurate, up-to-date records of inspections, work orders, and vendor communication within Yardi. ? Respond promptly and professionally to resident maintenance requests and concerns, providing excellent customer service at every interaction. ?

Track inventory of maintenance supplies and materials, and assist with reordering as needed. ? Assist in monitoring costs associated with outsourced work and materials against budget. ? Help ensure work is performed in compliance with safety standards, applicable codes, and company policy. ? Other duties as necessary.

WORKING CONDITIONS

AND ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, with regular exposure to outdoor Florida climate conditions while on property grounds.