POSITION: Yardi Trainer/Systems Specialist
FLSA: Exempt
DEPARTMENT: Asset Management
POSITION SUMMARY
The Yardi Trainer / Systems Specialist is responsible for the implementation, configuration, training, and ongoing support of the Yardi property management platform across the organization. This role bridges the gap between technology and operations, serving as the primary subject matter expert for all Yardi-related systems, workflows, and integrations. The ideal candidate combines deep Yardi product knowledge with the ability to design and deliver effective training programs for staff at all levels.
GENERAL RESPONSIBILTIES
System Administration & Configuration
- Serve as the primary administrator for Yardi Voyager and related modules (e.g., RentCafe, Yardi Payments, Yardi Maintenance, Yardi Leasing)
- Configure and maintain system settings, user roles, security permissions, and workflows in alignment with company policies
- Manage system upgrades, patches, and new module implementations in coordination with Yardi support and internal IT
- Troubleshoot system issues, escalate to Yardi Client Services as needed, and track resolution to completion
- Build and maintain custom reports, dashboards, and data extracts using Yardi Report Scheduler and BI tools
Training & Development
- Design, develop, and deliver comprehensive training programs for new hires and existing staff on Yardi platforms and workflows
- Create and maintain training materials including user guides, quick reference cards, video tutorials, and e-learning modules
- Conduct one-on-one coaching, group training sessions, and remote webinars for on-site and corporate staff
- Assess training needs across departments and develop targeted programs to address knowledge gaps
- Maintain a training calendar and track employee completion and proficiency metrics
Process Improvement & Operations Support
- Partner with property management, accounting, leasing, and maintenance teams to identify workflow inefficiencies and recommend Yardi-based solutions
- Document standard operating procedures (SOPs) for all Yardi-related processes
- Support month-end and year-end close processes by ensuring accurate data entry and system readiness
- Assist with data migrations, unit/lease setups, and property onboardings
- Act as a liaison between operations teams and IT/software vendors for system enhancement requests
Project Management
- Lead or support Yardi implementation projects for new property acquisitions or module rollouts
- Coordinate testing, user acceptance, and go-live activities for system changes
- Develop project timelines, track milestones, and communicate progress to stakeholders
