We know the frustrating part of being good at your job is watching a problem happen and not having the standing to fix it. This role is built so that never happens to you again.
This is a seat with real authority: you audit how Yokly's client-facing teams perform, and you report what you find straight to the CEO — not because of your title, but because he delegates that authority to you directly, on day one. If you'd rather decide and act than flag something up a chain and wait, keep reading.
Your Role & Contract
- Contract type: Independent Contractor
- Full-time
- Shift: 11:00 PM – 8:00 AM Philippine Time (Graveyard) — aligns with 8:00 AM – 5:00 PM PST for the client
What you'll own:
- The full client experience, end to end — what every client sees, touches, and feels with Yokly, from handover through the life of the account
- Direct audit authority over how our Client Success Managers and Leads communicate with clients — including sitting in on real client meetings
- Client check-in calls and exit interviews, run on your own judgment within a clear protocol
- Design of our loyalty and referral programs, our client-facing reporting, and our onboarding experience — and you keep owning what you build, not handing it off once it ships
- A direct line to the CEO — no manager between you and the person you report your findings to
What we're looking for:
- 3-5 years in client experience, client success, account management, or a related client-facing role
- Bachelor's degree in Business, Communications, or a related field — or equivalent experience if you don't have one.
- Comfortable holding a line with a manager whose work you're auditing — your authority comes from the CEO, not from outranking anyone
- Analytical by instinct — you solve the problem in front of you instead of escalating it
- A confident communicator who can run a real conversation with a client, not just write a report about one
What's in it for you:
- Permanent Work-From-Home setup
- Weekends off — Saturdays and Sundays are yours
- HMO coverage with Maxicare upon regularization, with the option to add dependents
- Wellness checks and support services
- Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
- Sick Leave: 40 hours (16 available even during probation)
- Mental Health Leave: 8 hours a year
- Special leaves: birthday, bereavement, and paternity leave
- Holiday observance: U.S. holidays plus select Philippine Holy Week dates
- Convert unused PTO to cash
- Company-provided equipment
- Yokly's 13th Month Pay
- A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries
