Quality Coordinator (2nd Shift)

This role plays a critical part in driving company-wide Quality Improvement initiatives by leading the investigation and resolution of quality-related complaints. The position is responsible for conducting thorough root cause analyses, communicating findings and corrective actions to cross-functional teams in a timely manner, and supporting consistent, customer-focused resolutions. In addition, the role assists in validating credits related to quality defects, provides quality-based recommendations to Customer Service, and evaluates purchased finished goods to ensure they meet established quality standards and customer expectations.

The schedule for this position is Monday - Friday, and either a 2:00 - 10:00 PM or 3:00-11:00 PM shift.

PRIMARY DUTIES

• Conduct investigations and dispositions of ALL customer complaints, both internal and external.
• Test hang all print types on air board and wet hang for internal inspections.
• Effectively communicate and support Customer Service, Production, Studio, Warehouse, and suppliers as needed.
• Maintain and update all complaint logs daily.
• Support quality at both manufacturing locations as well as support suppliers with purchased finished goods.
• Prepare reports by collecting, analyzing, and summarizing data and making recommendations.
• Interact with Manufacturing, Designers, R&D and Engineering teams to optimize documentation related to quality and inspection checks.
• Support Quality Improvement teams.
• Coordinate with suppliers and customers relating to quality trends, performance, and corrective action.
• Lead root cause analysis and develop detailed corrective actions for product and service quality issues, preventing customer complaints.
• Contribute to team effort by accomplishing related results as needed.
• All other duties as assigned.