Business Office Credentialed Trainer

Position Title: Epic Credentialed Trainer - Full Time (FT)
Department: Hospital Business Office
Reports to: Director, Business Office

York General is seeking a Credentialed Trainer to support the successful adoption and optimization of our Epic electronic health record system. In this role, you'll educate and support Admissions, Registration, and Scheduling staff through engaging training programs, hands-on learning experiences, and ongoing end-user support. Enjoy a role that combines education, technology, collaboration, and problem-solving!

Why York General?

• Make a meaningful impact by helping staff confidently use technology that supports patient care.
• Award-Winning Culture: Named one of Modern Healthcare’s Best Places to Work 13 years in a row!
• Full Compensation Package: Competitive salary and benefits, including comprehensive healthcare coverage, retirement plans and more!
• Supportive Environment: Work in a culture that values compassion, integrity, and innovation

What You Will Do:

• Deliver Epic training programs for Admissions, Registration, and Scheduling staff.
• Coordinate and facilitate classroom training, study halls, personalization labs, and competency assessments.
• Develop and maintain training materials, tip sheets, eLearning modules, and educational resources.
• Manage Epic-related learning management system (LMS) activities, including course assignments and training records.
• Provide ongoing support, answer user questions, and assist with workflow optimization.
• Collaborate with leaders, Information Systems staff, Principal Trainers, and subject matter experts to ensure effective training and system adoption.
• Stay current on Epic updates, enhancements, and workflow changes to ensure training content remains accurate and relevant.

What You’ll Bring:

• Two years of experience in healthcare, health information management, informatics, business, computer science, education, or a related field is required.
• Ability to successfully complete Epic Credentialed Trainer (CT) credentialing upon hire with a passing score of 85%.
• Strong communication, presentation, customer service, and organizational skills.
• Ability to work independently, manage multiple priorities, and build positive working relationships.
• Associates degree preferred.

If you are a strong communicator who enjoys teaching, technology, problem-solving, and helping others succeed, we'd love to have you join our team! Apply today and become part of something special at York General.