Welcome Center Staff- West Boise YMCA

Our West Boise YMCA is seeking Welcome Center Staff to join the team.  This individual will be responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.  This is a fast-paced, highly social environment, that requires computer proficiency and the ability to stand for the duration of your shift. Ideal candidates will be successful multitaskers with excellent customer service and interpersonal communication skills.

Serving over 20,000 active youth, adult, and family members, the West Branch of the Treasure Valley Family YMCA helps members lead a healthier, happier life.  Facility amenities and features include six fitness studios, three racquetball courts, full-court basketball gym, youth activity center, climbing wall, 50-meter swimming pool, and training pool.

Schedule:

This is a part-time role averaging 15-20 hours weekly.  Schedule requirements are daytime/evenings and weekends. Pay: $13.95/hour.

Responsibilities:

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Qualifications:

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How To Apply:

External candidates must complete an online application.  If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact [email protected]. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended.