Member Service Staff is responsible for Customer Service, Membership sales and changes, program/class registration, tours of the facility, organization and completion of tasks, and communication liaison between the members and/or public.
Service Skills:
- Greet members and guests
- Membership Sales/Changes and Updates
- Show interest in member and guests concerns
- Know members’ names and use them in their presence
- Listen to suggestions and respond promptly
- Address of complaints/concerns immediately
- Serve as liaison between members and program supervisors
- Provide information on facility services and programs
- Program/Class Registration and Cancellation
- Tours (implementing and follow-up)
- Monitoring Access In/Out of the YMCA facility
- Phone Inquiries and Registration
- Always look for way to improve performance
- Emphasize fun, make the Y a happy place with positive relationships
- Maintaining Neat/Clean Area (includes services such as making coffee etc.)
- Able to remain alert for extended periods of time
Relationship Skills:
- Make members feel comfortable and at ease.
- Be open, friendly and approachable to members
- Initiate interaction with and between members
- Frequently ask if there is any way you can help
- Ask about family, job, hobbies, get to know personally
- Ask about their goals; progress and satisfaction
Member Involvement Skills:
- Be knowledgeable about programs areas and share information with members
- Be knowledgeable about the YMCA, its programs and policies
- Be informed and up-to-date on latest developments in your field
- Recommend participation in a variety of Y programs
- Be able to articulate the YMCA’s Mission, values and benefits
- Ask members to contribute to the annual campaign
- Be able to articulate the role and importance of volunteers
Technology Skills:
- Become proficient in company software
- Locker Sales
- Retail Sales/Inventory
- Close-outs/Balancing Daily Work
- Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)
JOB REQUIREMENTS
Certifications:
- Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
- Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
General Requirements:
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.
BENEFITS
FREE city-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities
