Membership & Wellness Director - Richmond Y

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

Under the direction of the Senior Director of Engagement, the Director of Membership and Wellness is responsible for creating and managing a seamless and impactful YMCA experience. This begins with an individual’s first point of contact with the Y and extends to ongoing engagement and wellness support for current members. The role requires professionalism, confidence, and comprehensive knowledge of YMCA programming, with a consistent focus on implementing the Y’s Member Engagement Principles: welcome, connect, support, and invite during all member and guest interactions.

This position demands expertise in sales, customer service, process development, project management, data analysis, and wellness services. The Director will enhance the member experience by overseeing strategies related to marketing and communication, wellness programming, and facility cleanliness and maintenance, ensuring the YMCA continues to attract and retain members while fostering organizational growth.

The Director of Membership and Wellness must possess strong skills in fiscal management, business operations, sales, and data analytics to drive improvements in membership growth, retention, engagement, and satisfaction. They will collaborate with the YGSF Association support teams to manage branch-level marketing and communications, including promotions, internal and external messaging, and digital presence. Additionally, the Director will supervise Member Engagement and Wellness staff, overseeing recruitment, training, and ongoing professional development to ensure high performance and alignment with organizational goals. This role also involves active participation in association-wide interdisciplinary teams, including the Member Experience POD.

Qualifications

• Minimum age of 21 years.
• Bachelor’s degree or equivalent professional experience.
• 2+ years in a supervisory role with a focus on customer service, sales, and/or marketing.
• Proven experience in developing and managing budgets.
• Demonstrated ability to work with diverse populations, build community relationships, and engage in development initiatives.
• Strong interpersonal, leadership, verbal, and written communication skills.
• Proficiency with the MS Office Suite.

Preferred Qualifications

• Director-level YMCA leadership experience in Membership or Wellness.
• Bi-lingual in Spanish, Cantonese, Mandarin or any other languages.
• Experience with Salesforce.
• YUSA Team Leader certification.