JOB TITLE: Wellness Center Staff
REPORTS TO: Healthy Living Coordinator
FLSA TYPE: Non-Exempt, hourly
JOB PURPOSE:
The Wellness Center Staff member supports members in achieving their health and fitness goals by maintaining a clean, safe, and welcoming fitness environment and providing basic instruction on equipment use. This role delivers excellent member service while enforcing safety standards and YMCA policies. Staff serve as positive representatives of the YMCA’s mission and contribute to a supportive, inclusive wellness culture.
ESSENTIAL FUNCTIONS (not a complete list):
- Greet members in a friendly, professional manner and provide consistent, high-quality customer service
- Maintain a clean, safe, and organized Wellness Center, including equipment, floors, and fitness desk areas
- Instruct members on the safe and proper use of exercise equipment
- Enforce Wellness Center rules and YMCA policies consistently and respectfully
- Monitor the fitness floor to ensure participant safety and equipment readiness
- Report equipment issues, member concerns, or incidents to the supervisor in a timely manner
- Maintain order throughout the shift, including racking weights and resetting the fitness floor
- Maintain familiarity with YMCA programs and services and direct members to appropriate resources.
- Adhere to all organizational policies and procedures regarding the prevention of abuse.
- Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
- Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
- Abide by the YMCA’s four core values of Caring, Honesty, Respect & Responsibility.
- Other duties as assigned
Required:
- Must be at least 18 years of age
- High school diploma or GED
- Strong customer service and communication skills
- Outgoing, professional, and energetic demeanor
- Basic knowledge of health and fitness principles through prior experience, education, or personal training use.
- Current CPR/AED/First Aid and Oxygen Certification (will provide upon hire)
Preferred:
- Previous experience working in a fitness, wellness, or customer-service environment
- Bilingual (English/Spanish)
