Cafe Attendant

OUR CULTURE:

Our mission and core values are brought to life through our culture. At the YMCA of South Hampton Roads, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all and create spaces where people can belong and become.

We are genuine: we value people and embrace individuality.

We are hopeful: we believe in the potential of people to grow, lead and become catalysts for change.

We are nurturing: we support individuals throughout their journey to reach their full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with our people.

Our culture is not a People & Culture initiative; it is how we lead, serve, develop talent, make decisions and deliver on the YMCA's mission.

POSITION SUMMARY:

The Café Attendant supports the daily operations of The Block, Community Café by providing excellent customer service, preparing food and beverages, and maintaining a clean and welcoming environment for members and guests. In this role, the Café Attendant assists with café operations while helping create a positive environment for teens participating in the café workforce development program. The attendant models professionalism, teamwork, and YMCA core values while supporting teens in learning basic job skills and customer service practices.

ESSENTIAL FUNCTIONS:

Café Operations

• Prepare and serve food and beverages according to café standards
• Operate the point-of-sale system and process cash and card transactions
• Assist with opening and closing procedures as assigned
• Maintain the cleanliness of the café workspace, equipment, and dining areas
• Restock supplies, food items, and beverages as needed
• Follow food safety and sanitation guidelines at all times

Customer Service

• Provide friendly and welcoming service to YMCA members and guests
• Answer questions about menu items and café offerings
• Address customer concerns or refer issues to leadership when necessary
• Promote a positive and inclusive environment for all visitors

Teen Support & Engagement

• Assist in supporting teens participating in café operations
• Model positive workplace behaviors such as teamwork, communication, and responsibility
• Encourage teens as they learn basic job skills and customer service practices
• Help create a safe and supportive environment where teens feel welcomed and valued

Safety & Compliance

• Follow YMCA safety policies and procedures
• Maintain food safety standards and sanitation practices
• Ensure the café environment remains clean, organized, and safe for staff and guests