Family Experience Leader

OUR CULTURE:

Our mission and core values are brought to life through our culture. At the YMCA of South Hampton Roads, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all and create spaces where people can belong and become.

We are genuine: we value people and embrace individuality.

We are hopeful: we believe in the potential of people to grow, lead and become catalysts for change.

We are nurturing: we support individuals throughout their journey to reach their full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with our people.

Our culture is not a People & Culture initiative; it is how we lead, serve, develop talent, make decisions and deliver on the YMCA's mission.

POSITION SUMMARY:

Under the direction of the Family Experience Director, the Family Experience Leader creates a joyful, safe, and inclusive environment where children and families can play, learn, and grow. This role supports holistic youth development by delivering engaging experiences that build confidence, spark friendships, and foster a sense of belonging. The Family Experience Leader provides direct service in Family Programs and ensures high-quality care in early childhood and drop-in child care spaces.

ESSENTIAL FUNCTIONS:

• Warmly greet all youth and families to build connections and ensure everyone feels welcomed, accepted, and valued.
• Support daily activities, experiences, and routines under the guidance of the Family Experience Director.
• Deliver safe, nurturing care in Stay & Play, Interactive Zone, and other drop-in child care services.
• Assist in planning and delivering Family Experience programs, including family events, Parents Time Out, birthday parties, and holiday activities.
• Use a diverse range of materials, play experiences, and equipment to promote learning, creativity, and developmental growth.
• Follow YMCA policies and procedures to ensure a safe, clean, and energetic environment for all participants.
• Complete opening and closing procedures accurately and consistently.
• Report unusual incidents immediately using the Association Occurrence Report process.
• Follow check-in/check-out procedures and age-appropriate equipment guidelines at all times.
• Ensure shift coverage when unavailable and communicate scheduling needs appropriately.
• Model YMCA core values of caring, honesty, respect, responsibility, and faith in all interactions.
• Promote a positive, collaborative team environment through clear communication and supportive relationships.
• Maintain a professional appearance and participate in required meetings and trainings.
• Support the YMCA mission advancement through participation in the Annual Giving Campaign efforts.