GENERAL FUNCTION: Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct bearing on overall retention and customer satisfaction.
MINIMUM ENTRY REQUIREMENTS
Education/Experience Requirements:
- Minimum age of 20
- Minimum of one year experience in customer service and cash handling
- Must have high school diploma or equivalent
- Must have completed all COE for this position
Physical/Mental Requirements:
- Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
- Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer
- Must communicate effectively, both orally and in writing
- Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment
- Must be able to show initiative in the absence of supervision
- Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
- Must present a neat and professional appearance at all times
Job Requirements:
- Commitment to the YMCA mission, vision and values
- Must attend New Employee Orientation within 30 days of hire
- Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance to Conditions of Employment
- Understand and abide-by all policies and procedures as set forth by the association
- Work a schedule that reflects the needs of the branch; including evenings and weekends
