Who We Are
YQN is a leading international logistics platform providing ocean freight, air freight, trucking, customs clearance, warehousing, and other cross-border supply chain services. Through technology and an extensive global logistics network, we are committed to making international shipping simpler, more efficient, and more transparent.
We are seeking an experienced bilingual Senior Warehouse Manager – Small Parcel Operations to lead our high-volume warehouse in Port Reading, New Jersey. The facility supports complex, multi-client small-parcel and e-commerce fulfillment operations, with a workforce of approximately 500–700 employees during high-volume periods.
Responsibilities
- Lead high-volume warehouse operations, including receiving, replenishment, picking, sorting, packing, inventory control, returns, and outbound shipping.
- Manage and develop a large warehouse organization, including managers, supervisors, direct employees, and temporary labor.
- Oversee workforce planning, staffing, scheduling, training, performance, attendance, and retention.
- Translate customer forecasts and service requirements into labor, capacity, and daily operating plans.
- Monitor productivity, order accuracy, inventory accuracy, labor utilization, cost, and customer SLA performance.
- Lead operational reviews and implement corrective actions when performance falls below target.
- Manage multiple customer requirements, workflows, order profiles, and shipping cut-off times.
- Partner with HR, staffing agencies, transportation, customer service, IT, and account management teams.
- Drive improvements in workflow, warehouse layout, labor productivity, quality, capacity, and cost control.
- Ensure compliance with company policies, SOPs, safety standards, and inventory security requirements.
Qualifications
- Bachelor’s degree or equivalent relevant work experience.
- At least 5 years of warehouse operations experience, including management experience in a high-volume environment.
- Experience in small-parcel, e-commerce, fulfillment, multi-client, or 3PL operations is strongly preferred.
- Experience managing large teams, multiple shifts, and temporary labor.
- Strong knowledge of labor planning, operational KPIs, customer SLAs, and inventory control.
- Strong leadership, analytical, communication, and problem-solving skills.
- Professional proficiency in both English and Mandarin is required.
Compensation and Benefits
- Location: Port Reading, NJ 07064
- Job Type: Full-time, On-site
- Annual salary: $80,000–$120,000, based on experience and qualifications.
- Medical insurance, paid time off, and 401(k).
- Work visa sponsorship may be available for qualified candidates.
