Technical Trainer

The Technical Trainer & Writer develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. Technical Trainer & Writer works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and developed to a high standard.

Role Responsibilities

• Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.

• Use release overviews and release notes as the source of truth so content is complete and accurate at the time of each release.

• Write clear, precise technical documentation that translates complex functionality into language users can understand.

• Determine where new content belongs within the knowledge base, and how functionality connects across the platform, user roles, and processes.

• Create training assets such as training presentations, training manuals, curriculum materials, and competency assessments. These are delivered as completed assets, not presented live.

• Work with product owners, who serve as subject matter experts, to confirm accuracy. Incorporate review feedback from product owners and the Manager, Technology Training.

• Work with the Customer Success team to build an understanding of clinical research context and the platform.

• Keep team templates and existing materials current with the Technology Training team.

• Support monitoring of knowledge base effectiveness.

• Over time, grow into e-learning development, video tutorials, and other learning formats

Role Clarifications

• This role does not include instructor-led training, in person or virtual.

• This role does not interact directly with external customers.

Requirements

• 5+ years of technical training and writing or documentation experience for software or SaaS platforms, including long-form technical documentation.

• Proven ability to translate highly technical information into clear, user-friendly content.

• Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.

• Demonstrated technical aptitude and the ability to learn complex software quickly.

• Strong attention to detail, accuracy, and critical thinking. Understands context rather than only transcribing requirements.

• Collaborative and comfortable asking subject matter experts questions, and receptive to review and feedback.

• A disciplined self-starter who can work independently in a remote environment.

• Excellent organizational and time-management skills, with the ability to meet release deadlines.

Preferred Qualifications

• Bachelor’s degree in a clinical, science, health-related, or technical communication field.

• Experience in clinical research, life sciences, healthcare, or IT industry.

• Experience with e-learning authoring or video tutorial tools.

• Experience working with agile development teams and release cycles.