Hub Manager I

Yzer is seeking a Hub Manager to oversee daily operations of a last-mile delivery, ensuring accurate sorting, dispatch, and on-time delivery of all packages within the assigned service area. This role provides leadership to delivery drivers and hub staff, manages performance metrics, and ensures compliance with all safety, quality, and operational standards. The Hub Manager is responsible for workforce scheduling, inventory and package flow management, resource planning, and maintaining a high-performance, customer-focused culture. They serve as the primary point of accountability for operational excellence, problem resolution, process improvements, and maintaining a clean, safe, and efficient hub environment. The role requires strong leadership, communication, and decision-making skills in a fast-paced, high-volume delivery environment. Yzer’s culture is at the core of everything we do. It is crucial for this candidate to foster trust, collaboration and team decision-making. 

Hours of Work: Monday through Friday, 5:00 a.m. to 2:00 p.m. (40 hours per week). Work hours may be adjusted as necessary to support business operations. Managers are required to spend a minimum of 6 hours on-site daily to provide operational leadership and team support, while up to 2 hours may be worked remotely to complete administrative and business-related responsibilities.

Job Responsibilities:

· Manage daily hub operations, including inbound package receipt, sortation, routing, staging, dispatch, and end-of-day reconciliation.

· Ensure packages are processed accurately and dispatched on schedule to meet delivery expectations and SLAs.

· Oversee the duty assignment process while maintaining compliance with IC contract guidelines and business rules.

· Maintain operational readiness, hub organization, and adherence to company safety and quality standards.

• Lead and manage warehouse staff.
• Conduct hiring, scheduling, training, coaching, and performance evaluations.
• Address employee concerns, enforce company policies, and administer corrective actions when necessary.
• Foster a positive, productive, and safety-focused work environment.

Independent Contractor Management

• Serve as the primary point of contact for Independent Contractors regarding operational expectations, routes, and performance metrics.
• Ensure ICs receive accurate manifests, route information, and necessary operational communications.
• Monitor IC service performance, including on-time delivery, scan compliance, and customer satisfaction.
• Address performance or service-level concerns through contract-based feedback, performance improvement discussions, and adherence to non-employee engagement guidelines.
• Maintain strict compliance with the IC model—no direction, control, or behavior inconsistent with contractor relationships.

Performance & Quality Control

· Track and manage operational KPIs such as on-time delivery rate, exception volume, scan compliance, and productivity metrics.

• Implement process improvements to increase efficiency and reduce errors.
• Investigate and resolve delivery issues, escalations, and customer-impacting incidents.
• Ensure all packages are processed accurately and exceptions are handled quickly and correctly.

Safety & Compliance

• Enforce all DOT, OSHA, and company safety standards within the hub and during delivery operations.
• Conduct safety briefings, audits, and incident investigations.
• Ensure proper maintenance and inspection of company vehicles and equipment.

Communication & Coordination

• Serve as the primary operational point of contact for corporate operations, logistics partners, and internal departments.
• Communicate daily expectations, volume updates, and operational priorities to the team.
• Collaborate with regional leadership to align goals, staffing, and strategic initiatives.

Problem Solving & Decision Making

• Respond quickly to operational disruptions such as staffing shortages, delivery delays, weather impacts, equipment issues, and package anomalies.
• Make real-time decisions that maintain service quality and minimize customer impact.
• Use data to identify trends, root causes, and opportunities for improvement.