HireFT
Browse JobsHow it worksPricingSuccess Stories
    Back to jobs
    ZA

    Zaden Technologies, Inc.

    Software/Technology

    Deputy Program Manager / Service Delivery Manager

    Chantilly, United StatesOn-SiteFull-time$145k – $168k / yearPosted 3d ago
    All Zaden Technologies, Inc. jobs

    Job description

    About Zaden Technologies

    Zaden Technologies is a defense technology company based in Huntsville, Alabama. We build AI, DevSecOps and digital engineering products and put them to work for DoD customers.

    Run day-to-day service delivery for a Defense Health Agency test infrastructure program, from tickets and SLAs to change control.

    You'll support a new Defense Health Agency program. This position is contingent upon contract award, and the start date will align with the program start.

    What you'll do:

    • Serve as service delivery manager under the Program Manager and back them up when they're out
    • Run IT service management: ticket queues, service levels, account provisioning and the change board
    • Track performance measures and build the monthly reports the government reviews
    • Coordinate the infrastructure, platform and cyber leads so test events land on schedule
    • Lead customer experience and service improvement work

    Must have:

    • 7 or more years in IT service delivery or project management, including 3 leading a team
    • Experience running an ITSM process (incident, request, change) against service levels
    • Experience supporting a DoD or federal customer
    • U.S. citizenship and the ability to obtain and keep the background investigation DHA designates for this position

    Nice to have:

    • PMP or ITIL certification
    • Experience with Jira Service Management
    • An active Secret clearance or higher

    Location: Chantilly, Virginia, on site at the test center, with work at the Ashburn, Virginia data center as needed.

    Citizenship: U.S. citizenship is required for the investigation this role needs. Zaden's FSO verifies investigation status.

    Pay range: $145,000 to $168,000 per year for Chantilly, Virginia.

    Questions about this role? Email [email protected].

    How we use AI in hiring

    Zaden uses AI tools to help organize and prioritize applications. People review every application and make every hiring decision. To ask about an accommodation or about how your application was reviewed, email [email protected].

    If you need an accommodation to apply or interview, email [email protected] and a person will help.

    Equal opportunity

    Zaden Technologies is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other status the law protects.

    Job details are sourced from the employer's original posting.

    Open job posting
    ZA

    About the company

    Zaden Technologies, Inc.

    Technology company providing software solutions and services.

    View all Zaden Technologies, Inc. jobs
    Industry
    Software/Technology
    Open roles
    29

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.