VP of Managed Services

WHO WE ARE:

ZBeta is a world-class physical security consulting, design, and managed services firm that partners with some of the most dynamic, high-profile organizations and individuals on the planet. We leverage a Data-Driven, Technology-Led, Human-Centered approach to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta prides itself on the depth and breadth of its technical expertise but remains solution-independent and product-agnostic. Our highly experienced team brings decades of security expertise, diverse organizational perspectives, and proven approaches to every project and client. It is our meticulous attention to detail, and our ability to deliver at scale that positions us to consistently deliver high-quality outcomes for our customers.

Our primary goal is to elevate the standards of professional security, equipping our clients with innovative tools and ideas to master today’s challenges and fortify against tomorrow's risks. By consistently delivering exceptional solutions and pioneering advancements in our field, we can exceed expectations and set new standards of excellence in pursuing our vision.

WHO YOU ARE:

You are an accomplished operations executive with a passion for building high-performing teams and delivering exceptional client experiences. You understand that Managed Services is more than maintaining systems; it is about becoming a trusted strategic partner that helps clients maximize the value of their security investments. You thrive in a workplace culture that is:

• Innovative
• Excellence Focused
• Reliable
• Detail Oriented
• Adaptable
• Highly Organized
• Client Obsessed
• Curious
• Resilient

Does this sound like you? If so, join us in our mission to redefine security standards and make a lasting difference in our community.

WHAT YOU'LL DO:

The Vice President of Managed Services is responsible for leading and evolving ZBeta's Managed Services offerings.

Reporting to the Chief Operating Officer, you will establish the strategy, operating model, service delivery standards, and organizational capabilities for Managed Services while building a scalable team that delivers exceptional client experiences and long-term partnerships.

ZBeta's Managed Services are founded on the principle of delivering ongoing, in-depth management of our clients' security systems, strategies, and programs. Going beyond traditional service models, our Managed Services offering forms long-term partnerships that elevate security's role within the enterprise. Through embedded security leadership, strategic advisory services, project management, and system administration, we help clients align their security programs with business objectives while ensuring operational excellence every day.

The VP of Managed Services will lead the teams responsible for delivering these services, ensuring clients receive exceptional strategic guidance, seamless project execution, and proactive operational support. This leader will establish the standards, processes, tools, and capabilities that enable consistent, high-quality service delivery while driving client satisfaction, operational excellence, team development, and the continued evolution of ZBeta's Managed Services offerings. Working closely with Business Development, Consulting, Design Services, and Project Delivery, the VP will help transition project-based engagements into long-term managed service partnerships that create lasting value for clients.

Core Competencies

• Growth Minded: High self-awareness of strengths and areas for development with a curiosity and appetite for change and innovation
• Data-Driven: Strong analytical skills, with the ability to work effectively with data and think critically
• Collaborative: Ability to solicit and understand multiple perspectives and maximize the application of team talent and experience
• Evaluative: Ability to evaluate outputs rigorously to ensure consistent excellence in delivery
• Client Relationships: Build trusted executive relationships and serve as a strategic advisor, ensuring Managed Services consistently deliver measurable value and exceptional client experiences.
• Strategic: Ability to think proactively about the future of the business and align current program activities and conditions to desired outcomes
• People Leadership: Ability to lead, inspire, mentor, and grow a high-performing team

POSITION RESPONSIBILITIES

The essential duties and responsibilities include, but are not limited to the following:

Program Development

• Develop and execute ZBeta's Managed Services strategy in alignment with the company's long-term vision and operational priorities.
• Define and evolve Managed Services offerings to meet changing client needs and industry trends.
• Establish standards, methodologies, governance models, and best practices across the Managed Services organization.
• Develop and monitor operational KPIs that measure client satisfaction, service quality, responsiveness, delivery consistency, and team performance.
• Identify opportunities to improve scalability, efficiency, and operational maturity across the Managed Services function.

Client Delivery

• Serve as the executive sponsor for strategic Managed Services engagements.
• Ensure consistent delivery of high-quality managed services that exceed client expectations.
• Establish governance frameworks, executive business reviews, and client health metrics.
• Partner with clients to develop long-term security roadmaps aligned with business objectives.
• Drive continuous improvement initiatives that enhance client outcomes, service quality, and operational effectiveness.
• Act as the executive escalation point for complex client issues, ensuring timely resolution and strong client relationships.

Program Management

• Lead teams responsible for Service Management, Project Management, System Administration, and Embedded Security Leadership.
• Develop scalable operating procedures, resource planning methodologies, and service delivery standards.
• Oversee workforce planning, capacity management, staffing, and utilization to ensure effective service delivery.
• Establish and monitor Service Level Agreements (SLAs), operational KPIs, and quality standards.
• Champion continuous improvement initiatives that enhance efficiency, consistency, and the client experience.
• Partner with executive leadership to develop operational strategies that support organizational growth.

Leadership & Team Development

• Build and lead a high-performing Managed Services team.
• Lead, mentor, and develop the Managed Services team, ensuring work quality goals and performance objectives are met.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Partner with Talent & Culture to develop career pathways, succession planning, onboarding, and professional development programs.
• Promote cross-functional collaboration and knowledge sharing throughout the organization.

Business Development & Acquisition

• Partner with Growth to support new business pursuits involving Managed Services.
• Contribute operational expertise during solution development, proposals, and client presentations.
• Collaborate with Consulting and Design Services to transition projects into long-term managed service engagements.
• Identify opportunities to expand existing Managed Services relationships through additional service offerings and strategic initiatives.
• Support the development of scalable service packages and delivery models that meet evolving client needs.