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    ZE

    Zelh

    Customer Service

    Driver Recruiter

    Belgrade, SerbiaRemoteFull-timePosted 2d ago
    All Zelh jobs

    Job description

    This position will manage CDL Class A driver recruitment, screening, and onboarding for company drivers and owner-operators while supporting driver relations and maintaining current compliance documentation. The ideal candidate has experience working for an asset-based trucking company, communicates effectively with drivers, and handles concerns calmly and professionally.
    Key responsibilities

    Driver recruitment and onboarding

    • Recruit and screen CDL Class A drivers.

    • Conduct initial interviews and assess driving experience, qualifications, and suitability for the role.

    • Coordinate candidate follow-ups, interviews, and hiring steps with management.

    • Coordinate pre-employment checks.

    • Coordinate the onboarding process for company drivers and owner-operators, ensuring all required documentation and approvals are completed.

    • Organize driver orientation and coordinate with operations to prepare new drivers for their start.

    Driver relations

    • Build positive relationships with drivers and serve as a reliable point of contact.

    • Respond promptly to driver questions, complaints, and concerns.

    • Handle difficult conversations calmly, de-escalate tense situations, and coordinate practical solutions.

    • Follow up on unresolved issues and keep drivers and management informed.

    Compliance and documentation

    • Maintain accurate and organized driver qualification files.

    • Track CDL validity, medical certification, and other required driver documentation.

    • Obtain, review, and maintain Motor Vehicle Records (MVR) and Pre-Employment Screening Program (PSP) reports as applicable.

    • Monitor document expiration dates, send reminders, and follow up on renewals.

    • Track and coordinate updates to occupational accident coverage (OAC) and related insurance documentation, as applicable.

    • Communicate outstanding compliance items to drivers and management.

    • Coordinate with operations to resolve issues affecting driver readiness and availability.

    Working conditions:

    • Work schedule: Mon-Fri 8 am - 5 pm OR 9 am - 6 pm EST

    • Competitive Salary in USD

    • Remote mode of work

    • 10+ business days of paid time off

    • Team building and corporate events

    • Equipment provided

    • A supportive team

    Required experience and skills

    • Previous experience working for an asset-based trucking or transportation company.

    • Experience recruiting, screening, and onboarding CDL Class A drivers, including company drivers and owner-operators.

    • Experience communicating directly with drivers and managing driver relations.

    • Basic knowledge of trucking and logistics operations.

    • Working knowledge of driver qualification files and compliance documentation, including CDLs, medical certification, MVRs, and PSP reports.

    • Familiarity with occupational accident coverage and related documentation.

    • Strong interviewing, listening, problem-solving, and conflict-resolution skills.

    • Ability to remain calm and professional during challenging conversations.

    • Strong organization, attention to detail, and consistent follow-through.

    Job details are sourced from the employer's original posting.

    Open job posting
    ZE

    About the company

    Zelh

    Zelh is a company focused on providing services related to operations and customer service.

    View all Zelh jobs
    Industry
    Customer Service
    Open roles
    24

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