We are seeking an experienced ServiceNow IRM & Platform Engineer to support and manage enterprise
ServiceNow environments within a regulated banking environment. The role combines IRM/GRC expertise with
hands-on platform engineering and operational support.
Key Responsibilities
• Manage ServiceNow instance health, availability, performance, and capacity.
• Plan and execute upgrades, patches, hotfixes, plugin activations, and instance clones.
• Monitor and troubleshoot slow transactions, queries, logs, scheduled jobs, integrations, MID Servers, ECC
queues, and platform issues.
• Support ServiceNow IRM/GRC, including Risks, Controls, Testing, Issues, Policies, and compliance
processes.
• Manage platform security, roles, ACLs, integrations, and environment configurations.
• Support production incidents, perform root-cause analysis, and coordinate with ServiceNow Support.
• Ensure solutions are secure, scalable, maintainable, and upgrade-safe.
• Support CMDB/CSDM alignment and platform governance.
• Follow banking change management, audit, security, risk, and regulatory controls.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Zensar is a leading digital solutions and technology services company that helps global organizations reimagine their businesses for the digital age.