Job Title: Associate II - Fraud Investigations
Number of Positions: 2
Location: Hybrid at Glen Allen, VA 23060
Rate: $35-$40 per hour
Conversion Salary Range: $62,100 - $105,600
Schedule: 8am - 5pm with rotating Saturdays
Fraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include:
- Monitoring and acting on intellectual property infringement to protect the brand
- Anti-money laundering
- Establishing strategies/tactics for fraud management
- Preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action.
Fraud Investigations activities may include:
- Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties.
- Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court.
- Maintains case management and evidence in accordance with legal requirements.
- Other duties as assigned.
Applies practical knowledge of a job area typically obtain through advanced education and work experience.
Responsibilities typically include:
- Working independently with general supervision.
- Problems faced are difficult but typically not complex.
- May influence others within the job area through explanation of facts, policies and practices.
Knowledge & Experience:
- Bachelor's Degree required; equivalent combination of education and experience may be considered.
- Typically requires 3 - 5+ years prior experience, with practical knowledge of job area.
Experience Required:
- Fraud investigation and remediation experience
- Strong customer service and victim support skills
- Experience handling fraud recovery and resolution
- Comfortable managing difficult or sensitive conversations
- Call center or high-volume customer interaction experience
- Strong communication and de-escalation skills
- Financial institution or banking experience preferred
- Executive/escalated complaint resolution experience, such as Office of the President
- Empathy, sound judgment, and professionalism
- Ability to balance fraud risk with a positive customer experience.
Thanks & Regards,
Praveen Kumar,
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: 571-814-3745
