Sr. Team Leader

Job Title: Sr. Team Leader

Reports to: General Manager

WHAT WE ARE HUNGRY FOR

As the Sr. Team Leader, you will be a key player in supporting management and overseeing various operational aspects of the business. Your role will include assisting with recruitment, onboarding, retention, engagement, and training.  You will support the restaurant with ensuring that the restaurant maintains high standards of cleanliness and efficiency. You will also be responsible for delegating tasks to team members to help ensure excellent guest service, high product quality, while driving strong sales performance. As Sr. Team Leader, you play a critical role in supporting the success of the café.

WHAT YOU WILL DO

Drive a culture of service. 

• Ensure each employee emulates exemplary guest service, creating a welcoming guest experience that leaves them happier than when they came in.

• Be able to appropriately handle difficult guest issues, with a fair resolution in mind, taking into account both our business and the guests expectations.

Drive a culture of sales. 

• Ensure each employee understands our sales goals and their role in driving sales.

• Supports the team with understanding how to upsell in a manner that is guest focused.

• Help administer new product launches, promotions and seasonal events by ensuring teams are well versed in changes, utilizing training tools when applicable.

• Replenish and merchandise pastry and beverage displays, teaching others to do the same.

• Partners with management on daily and monthly inventory to ensure accuracy with product and ingredients on hand.

• Learn and understand all company policies and hold yourself and your team accountable to these expectations.

• Support manager to deliver companywide communication to all employees and reinforce company and brand messages.

• Responsible for a thorough understanding of the Point of Sale (POS) system and teaching and troubleshooting as needed.

• Responsible for accuracy with all cash handling procedures and processes and holding the team accountable to the same.

• Responsible for executing private events, catering and special orders, with support from the team.

• Responsible for ensuring general store operations are aligned to company policy and brand standards.

• Responsible for being an excellent coach and ensuring the team is clear on expectations; providing timely feedback when needed to coach performance up.

• Partner with training and management to ensure employees are onboarded properly to the company.

• Work with management to support all employees are trained for the roles they are in, with a focus on Guest Service and upselling.

• Work with management to ensure all compliance training is completed in a timely manner.

• Work with management to ensure schedules are completed, posted and understood by the team.

• Partner with HR and management on any incidents with Guests or employees following the incident reporting process.

• Ensure menu items adhere to product quality. Taste test products and share feedback as necessary.

• Responsible for ensuring the assignment and completion of all daily, weekly, monthly checklists.

• Other duties may be assigned.

SWEET BENEFITS

• Competitive compensation: this role is tips eligible. The average hourly rate is $40.17.

• Medical, Dental, Vision benefits

• 401K Retirement Plan

• Paid time off, paid Holidays

• High Performance Culture