The Host is responsible for delivering the Zingerman’s Roadhouse experience to all guests and reports directly to the Restaurant Managers and leads the other hosts on shift.
Part-time Must be available on weekends & holidays
Wage: $13-14/hr + tips (avg 18-20/hour+)
Essential Functions:
- Arrives on time for all shifts, meetings, and classes.
- Follows the training compact and takes responsibility for his or her training.
- Follows the three steps to great service, the four steps to order accuracy and the five steps to handling a customer complaint.
- Gives great service over the phone and is able to handle multiple phone lines.
- Responsible for reviewing all reservations and being prepared in advance of their arrival including accommodating requests
- Give accurate wait times to guests in order to maximize business and minimize wait
- Keep cover counts equitable across the serving staff whenever possible
- Provide great internal service to all staff (with a focus on servant leadership)
- Has advanced knowledge of OpenTable reservation system, able to plot tables in advance, correctly give wait times and make judgment calls regarding reservations.
- Understands the flow of seating and has positive communication with the managers and the kitchen.
- Responsible for accurate cash handling
- Is a leader in collecting, connecting and communicating guest information and reservation details to the appropriate service provider.
- Carries themselves with confidence, gives positive first and last impressions to guests.
- Positively responds to requests for help from guests, managers, and staff.
- Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour.
- Knowledgeable about upcoming special dinners and private events.
- Maintains neat workspace; thoroughly checks running and closing sidework of all
- members of the host team on any given shift and completes all assigned door runner side work.
- Effectively and consistently delegates tasks to the rest of the host team, asking for help from leaders and other staff when appropriate.
- Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
- Follows the staff member guidelines.
Success Patterns
The ideal candidate for this position:
- Has one to three years experience as a door runner/maître d’ in a high-end service environment
- Has a reputation for excellent relations with guests and front and back of house staff.
- Has worked effectively as part of a team.
- Has successfully managed guest’s dining experience in a fast-paced environment.
Desired Personal Characteristics:
- Passionate about great food and great service.
- Interest in learning about food, people, business.
- Self-motivated, especially under pressure.
- Ability to work independently and as a member of a team.
- Able to effectively manage their emotions in the workplace.
- Communicates effectively and efficiently.
- Detail-oriented.
- Can handle complexity and paradox.
- Strong organizational skills.
- Strong interpersonal skills.
- Bold! Engaging! Entertaining!
Physical Demands:
- Bending, stooping, and being positioned upright for long periods at a time
- Must be able to safely lift up to 50 lbs.
- Must be able to balance and relocate a tray with drinks and/or dishes
