Position Title: Associate NOC Technician (Network Operations Center) Rate of Pay: $19.00 to $33.49 hourly DOE
Benefits:
- Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
- Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve.
- We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
- As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
- Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
- Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
- Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
- Earning Your Trust: We build trust through clear, honest, human communication.
Job Summary
The Associate NOC Technician position requires that work be performed on-site, so candidates must reside within commuting distance of Everett, WA The Associate Network Operations Center (NOC) Technician is responsible for the day-to-day monitoring of Ziply Fiber networks infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Associate NOC Technician spends a great deal of time working in a team environment with other network staff but also works on projects independently.
Essential Duties
and
Responsibilities:
- The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
- Systems Monitoring & Operations · Monitor the overall health and availability of all systems from the Network Operations Center. · Monitor Network/systems alarms and create tickets for associated issue to dispatch to required group for resolution. · Provide shift support for the Ziply Fiber networks system.
- Technical Troubleshooting & Documentation · Basic knowledge with methodical, Logical, and process driven troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, remedy, etc. · Basic knowledge with documentation of processes, procedures, and systems Customer & Support Interaction · Receive inbound support requests via email, phone, and chat. · Great customer service skills. · Quick to adapt to a fast pace job addressing a wide range of issues.
- Process Adherence · Adherence to the processes and policies in the NOC master playbook.
- Other Duties · Performs other duties as required to support the business and evolving organization.
Required Qualifications:
· High school diploma or GED. · Basic knowledge of network protocols and network topology. · Basic knowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc). · Basic knowledge with VOIP (SIP,TDM, etc). · Basic knowledge with the operation of routers and switches. · Ability to thrive in a high pressure environment. · Ability to provide excellent customer service. · Ability to use NOC tools for issue identification and escalation. · Time management skills and ability to prioritize. · Ability to communicate effectively with all levels within an organization. · Oral and written communication skills. · Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems. · Ambitious and goal oriented. · Attention to detail and problem-solving skills. · Ability to work as part of a team while performing as an individual. · Ability to work various shifts as needed, including weekdays, weekends, swing and night.
Preferred Qualifications:
- Telecom Network Operations Center experience. · Basic experience and understanding of switches and routers. · Basic understanding of IPv4 and IPv6 subnet address standards.
- Knowledge, Skills, and Abilities: · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. · Ability to multi-task and collaborate effectively with other personnel to meet deadlines. · Strong verbal and written communication, attention to detail, and organizational skills. · Ability to work within critical deadlines. · Ability to adjust to rapidly changing priorities and schedules. · Ability to provide excellent customer service.
- Work Authorization Applicants must be currently authorized to work in the US for any employer.
- Sponsorship is not available for this position.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
- The work is primarily a modern office setting.
- At all times, Ziply Fiber must be your primary employer.
- Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber.
- In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.
- Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer.
- Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
- Ziply Fiber requires a pre-employment background check as conditions of employment.
- Ziply Fiber may require a pre-employment drug screening.
- Ziply Fiber is a drug free workplace.
