NOC Technician With Telecom Experience

Position: NOC Technician (Network Operations Center) Rate of Pay: $66,772 to $87,662 annually DOE

Benefits:

• Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
• Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve.
• We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
• As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
• Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary

The NOC Technician position requires that work be performed on-site, so candidates must reside within commuting distance of Everett, WA. The NOC Technician is responsible for the day-to-day monitoring of Ziply Fiber Network infrastructure. This role is responsible to monitor, document, escalate problems, and receive customer calls. The NOC Technician spends a great deal of time working in a team environment with other Network staff but also works on projects independently.

Essential Duties

and

Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Systems Monitoring & Operations · Monitor the overall health and availability of all systems from the Network Operations Center. · Monitor network using software and tools provided. · Provide shift support for the Ziply FiberNetwork system. Technical Troubleshooting & Documentation · Provide second level support to resolve technical problems. · Experience in phone support and troubleshooting of client communication networks · Troubleshoot/analyze incidents and events and escalate appropriately. · Intermediate knowledge with documentation of processes, procedures, and systems. · Quickly adapt to a fast-paced job addressing a wide range of issues Customer & Support Interaction · Ability to send out initial customer impact notification for affected customers. · Provide technical aid to customers, while ensuring a best-in-class customer support experience. · Great customer service skills Process Adherence · Serve as a mentor and resource to Associate NOC Technicians. · Adherence to the processes and policies in the NOC master playbook · Follow procedures.

Other Duties · Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· Telecom Network Operations Center experience. · High School diploma or GED. · Associate degree in a related field, or an equivalent combination of training, education, and experience. · Intermediate knowledge of network topology. · Intermediate knowledge of internet routing protocols (OSPF, BGP, etc.). · Intermediate knowledge of VOIP technologies (SIP, TDM, etc.). · Intermediate understanding of the basic operation of routers and switches. · Intermediate knowledge of data networking architectures and IP protocols, including Voice, Video, OSI 7‑layer model, TCP/IP, Optical Networking, and general data networking. · Ability to perform initial troubleshooting and technical analysis of reported issues. · Basic understanding of contributing as an individual within a dynamic operations team and aligning with team and organizational goals. · Intermediate knowledge in at least one of the following areas: o IP Routing/Switching o Optical Transport o VOIP o POTS · Experience working with switches and routers. · Strong customer service skills. · Troubleshooting and analytical skills. · Ability to thrive in a high‑pressure environment. · Ability to use NOC tools for issue identification and escalation. · Excellent time‑management and prioritization skills. · Ability to communicate effectively at all levels within an organization. · Strong oral and written communication skills. · Ability to operate office equipment and software, including PCs, Microsoft Office applications (Excel, Outlook, Visio), and telephone systems. · Ambitious and goal‑oriented. · Strong attention to detail and problem‑solving abilities. · Ability to work both independently and as part of a team. · Ability to work various shifts as needed, including weekdays, weekends, swing, and night shifts.

Preferred Qualifications:

• · CCNA, CCNP, CCNT, JNCIP, JNCIA SCTE, NCTI, or related industry Certifications. · Basic understanding of IPv4 and IPv6 subnet address standards.
• Knowledge, Skills, and Abilities: · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. · Ability to multi-task and collaborate effectively with other personnel to meet deadlines. · Strong verbal and written communication, attention to detail, and organizational skills. · Ability to work within critical deadlines. · Ability to adjust to rapidly changing priorities and schedules. · Ability to provide excellent customer service. · Ability to sit for long periods of time in a typical office environment. · Ability to lift and carry up to 25 pounds.
• Work Authorization Applicants must be currently authorized to work in the US for any employer.
• Sponsorship is not available for this position.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
• The work is primarily a modern office setting.
• At all times, Ziply Fiber must be your primary employer.
• Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber.
• In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.
• Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer.
• Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
• Ziply Fiber requires a pre-employment background check as conditions of employment.
• Ziply Fiber may require a pre-employment drug screening.
• Ziply Fiber is a drug free workplace.