Employment Status: Non-Exempt
Job Type: Full Time
Compensation: Hourly
Location: Onsite, Milwaukee, WI
Reports to: Project Manager, Associate Director, Director, or VP
About Us
zizzl health is a state-of-the-art ICHRA solution that helps employers offer budget-friendly, hassle-free health insurance to employees nationwide. zizzl health ensures that companies are financially protected from annual premium spikes while helping employees find individual coverage that caters directly to their unique needs. In a marketplace that puts the burden on employers to choose the right plan, zizzl health gives employees the right tools, technology, and support to make that decision without subjecting employers to the hassle and the headache of a traditional group health plan experience. Learn more at zizzlhealth.com.
Candidates must demonstrate:
- Authentic hospitality, dependable excellence, optimistic energy, and thoughtful curiosity in all interactions.
- A consistently positive, professional, and engaging presence with clients, employees, and internal partners.
- Comfort working in a high-performance, open, collaborative environment with honest communication, productive conflict, change, innovation, and iteration.
- Strong time-management, multi-tasking, and written/verbal communication skills.
- A willingness to pitch-in and contribute within a young, rapidly growing company.
- Achievements that reflect grit, courage, and excellence.
- Proficiency in Microsoft Excel, plus additional experience with Microsoft Outlook, Word, and PowerPoint.
- A college degree or applicable experience.
zizzl® Spark Program
The Spark Program provides the training, tools, and hands-on experiences needed to succeed as a Benefit Analyst. Participants must successfully complete the Spark Program before transitioning into the full-time Benefit Analyst role. The program emphasizes communication, client engagement, and service excellence. Participants develop strong customer-care skills through hands-on client interactions and call center rotations.
Graduates will have successfully completed:
- All internal zizzl Spark courses, exams, and tasks.
- The Wisconsin State Health Insurance Exam (paid for by zizzl).
- The Health Insurance Exam prep course (paid for by zizzl).
- A final presentation to Senior Leadership demonstrating benefits knowledge and communication skills.
- A full Open Enrollment cycle (October–December) while serving on the Concierge Call Center team.
Why is this Role Great?
Ideal candidates are strong communicators who enjoy speaking with clients, explaining benefit concepts, and creating positive customer/service experiences.
What You’ll Do
- Communicate clearly and confidentially puts customer care at the center of every interaction with clients and employees.
- Deliver engaging, empathetic support during Open Enrollment and daily service.
- Translate complex benefits topics into simple, understandable language.
- Create positive, seamless customer/service experience that make every customer feel supported and valued, being a trusted advisor.
Client and Employee Support
- Serve as the first point of contact for client questions, issues, and escalations.
- Communicate clearly, confidently, and professionally across email, phone, and ticketing systems.
- Respond quickly and accurately to system and benefits questions.
- Research and analyze employee cases to provide clear, actionable guidance.
- Execute tasks using standardized process guides (audits, processing, submission, testing, etc.).
- Proactively monitor benefit and technology administration processes to ensure accuracy and prevent downstream issues.
- Perform quality assurance, data auditing, and data entry in the zizzl benefits administration system.
- Support application entry and employee escalation outreach.
- Deliver excellent service results in consistently high Net Promoter Scores.
- Collaborate with team members across multiple projects and departments.
- Build and maintain strong knowledge of zizzl products and technology.
- Participate actively in professional development and training.
- Identify opportunities for efficiency, accuracy, and improved client experience.
Concierge Line
- Primary responsibility during the Spark Program; provided as needed after graduation.
- Serve as the first point of contact for employees/members calling with benefits questions.
- Maintain a positive, professional, and engaging presence on every call.
- Respond promptly and accurately to inquiries via phone and email.
- Take immediate action when problems or situations arise.
- Represent zizzl’s core values throughout all member interactions.
- Follow up on missed calls and manage the call tracker to ensure timely ticket closure.
- Record and track all member calls for quality and training purposes.
General
Other duties as assigned.
