AP Issue Resolution Associate (m/f/x) - temporary

Responsibilities:

• Act as single point of contact in case of relevant Market urgent and complex requests; educate internal users on the process and how to retrieve information on their own to limit to number of queries that are received by P2P Team
• Provide P2P process research and proactively identify and resolve issues and risks as necessary
• Answer all incoming queries in helpdesk ticketing tool
• Process One Time Vendor requests
• Responsible for efficient and accurate processing of a high volume of AP transactions in applicable technology systems in a timely manner
• Continuously monitor accounting and tax requirements in each country to ensure invoices are posted appropriately. This includes collaboration with Global Tax team and local finance and tax contacts
• Support other AP Teams if required
• Monitoring and escalating End User queue to ensure invoices are paid within due date
• Ensure balance confirmation requests/statements from vendor or market Colleagues are answered timely
• Analyze the data, draw conclusions, support with preparation of BSR decks
• Ensure country specific requirements are fulfilled before invoices are picked up for payment to avoid rejection
• Ensure rejected payments are followed up to root cause and explained
• Responsible for the timely reporting of key financials and compliance with Key Performance Indicators (KPIs) and Service Level agreements (SLAs)
• Manage applicable technology systems and follow procedures for, performing month end activities to include GL and Sub-Ledger reconciliation for Accounts Payable, as well as processing of cash disbursements / urgent payments
• Ensure robust compliance environment with SOX, internal controls, accounting policies and procedures
• Assist Accounts Payable Team Lead, P2P Manager and Global Process Owner (GPO) in identifying and implementing process improvement s and best practices within Accounts Payable area

Requirements:

• Undergraduate degree (educational background in Finance and/or Accounting preferred)
• 1-2 years of professional experience
• Experience working in SSC/BPO environment would be an asset
• Good command of English (B2 level)
• Ability to work in culturally diverse teams
• Customer focused with strong interpersonal and communication skills
• Basic computer skills (e.g. Microsoft Word, Excel and Access)

We offer:

• Contract of employment by external agency
• Work in a world leading pharmaceutical company for animals
• Learning and developing programs
• Private medical care package
• Life insurance
• Multisport card
• Flexible working hours
• Hybrid model of work

Full time

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