The Base Operations team is responsible for maximizing vehicle uptime through maintenance and repair operations, both existing and future. The Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we stay hyperfocused on our roadmap progression for our Zoox L3 and VH6 vehicle fleets. An ideal candidate would be self-motivated and technically inclined, embrace a positive attitude, remain calm in a rapid-paced environment, identify as a change-maker, and have a solid operational background. This role will require you to stay flexible, tackle ambiguity head-on, embrace change, and focus on delivering a best-in-class commercial product, including the associated maintenance and repair services.
In this role, you will:
- Effectively manage the Fleet Support Operations team and cross-functional relationships to ensure execution of business initiatives, improve processes, and effectively deploy systems and infrastructure as planned.
- Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
- Strategically forecast team growth that aligns with our company roadmap. All workshop personnel will be heavily engaged in the recruiting and hiring process. Additionally, focus on streamlining the employee onboarding and training process.
- Define, track, and drive the continuous improvement process, which includes systems, applications, tools, methods, and forward-looking changes that will result in an increase in fleet uptime.
- Define and execute against objectives and KPIs, positively reinforce and engage your team, and share in each other's success.
- Optimize the current workstreams to reduce downtime in vehicle maintenance and repairs and provide more uptime for engineering-level testing.
- Forecast and oversee the team budget for crew and vehicle supplies.
- Enforce all environmental, health, and safety policies. Ensure the workshop area is clean, organized, and free of dangerous & hazardous materials. Raise the bar on safety.
Qualifications
- 8+ years of transportation industry experience, preferably in operations, some of which manage fleets/maintenance, and 5+ years of managing teams of 10 or more people across multiple projects.
- Demonstrates strong leadership, organizational, and operational skill sets
- Possesses strong analytical and problem-solving abilities
- Demonstrates awareness of all environmental, health, and safety protocols
- Communicates clearly and effectively; comfortable in engaging with senior leadership
- Experience building cross-functional relationships that help the team scale
Bonus Qualifications
- Proficiency in Jira/Confluence, SAP ERP, MS Office, Google Suites, Lucid Charts, and Slack
- Experience working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
