Operations Associate - DMSE

Role Description

What You’ll Do:

• Ensure our clients’ digital campaigns and journeys, including email, SMS, and mobile push are error free prior to deployment, applying QA best practices and platform-specific processes across SFMC and our growing MarTech portfolio.
• Participate in client strategy sessions and requirement gathering conversations, collaborating with internal teams to ensure technical goals are understood and documented before work begins.
• Create and follow internal quality control and quality assurance processes, including leveraging tools like Litmus and QC checklists to validate campaigns before they go live.
• Gather and learn how data is used in marketing campaigns and journeys, including writing basic SQL queries and working with audience segmentation tools within SFMC.
• Work with team members to build and deploy campaigns using Automation Studio and Journey Builder and develop awareness of the broader SFMC platform suite.
• Develop awareness of Adobe Experience Cloud products as the team’s platform portfolio expands, supporting QA across platforms as exposure grows.
• Perform other duties as assigned.  

What You’ll Bring:

Bachelor’s degree in marketing, Advertising, Public Relations, Business Administration, or related field. Strong software and analytical skills using MS Excel/VBA/macros and experience with large data sets a plus; 1-2 years success in relevant prior work experience, recent graduates are also welcomed;  Computer proficiency in MSOffice suite;  Exceptional organizational skills, professionalism, detail-orientation, time management and flexibility;  Strong initiative, independence, and ability to manage stressful and quickly changing situations.

Demonstrated problem-solving skills in a multi-stakeholder environment; Strong communication skills, attention to detail, ability to prioritize and multitask; Curiosity for how a business performs and can improve; Motivation, personal initiative and strong collaborative skills Desire to become certified in Salesforce Marketing Cloud (SFMC).