Automotive Parts Counterperson
Position Overview
We are seeking an experienced and motivated Automotive Parts Counterperson to join our team. The ideal candidate will have previous automotive dealership parts experience, a strong understanding of parts operations, and a commitment to delivering exceptional customer service.
The Automotive Parts Counterperson is responsible for efficiently handling parts inquiries, fulfilling sales requests, and ensuring customers and technicians receive the correct parts in a timely manner. This position works closely with the Parts Manager, Service Department, technicians, and retail customers to ensure the timely procurement and distribution of parts while maintaining accurate inventory controls and supporting overall department performance.
Key Responsibilities
- Assist retail customers, service technicians, and internal departments with identifying, locating, and purchasing the correct automotive parts.
- Provide knowledgeable, professional, and efficient customer service while maintaining strong working relationships with customers and dealership personnel.
- Process parts sales, special orders, and returns accurately and efficiently.
- Maintain accurate inventory records and promptly notify the Parts Manager of any inventory discrepancies, including incorrect quantities, pricing, or part number issues.
- Communicate parts availability, order status, and estimated arrival times to customers and service personnel.
- Coordinate special-order parts for retail customers and service repair orders, ensuring proper documentation and follow-up.
- Work closely with the Service Department to ensure technicians have the correct parts available to support shop productivity and repair order completion.
- Ensure warranty parts are properly tagged, retained, documented, and returned in accordance with manufacturer guidelines.
- Maintain an organized, clean, and professional parts department.
- Follow all company policies, safety procedures, and applicable federal, state, and local regulations.
Qualifications & Requirements
- Previous automotive parts experience is required.
- Automotive dealership experience is required.
- Strong knowledge of automotive parts operations, inventory management, and parts ordering processes.
- Excellent customer service and communication skills.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Strong organizational, multitasking, and time-management skills.
- High level of accuracy and attention to detail.
- Ability to work effectively as part of a team and independently.
- Strong work ethic, accountability, and a willingness to take initiative.
- Valid driver's license.
