Service Advisor

 Position Summary

We are seeking experienced, motivated, and customer-focused Service Advisors to join our growing dealership Service Departments. The Service Advisor serves as the primary point of contact between customers and the service team, ensuring smooth and professional experience from vehicle check-in through delivery.

The ideal candidate has previous automotive service writing experience, strong communication skills, and the ability to thrive in a fast-paced, high-volume environment. This is an excellent opportunity for a results-driven professional looking to build a long-term career in automotive service with strong earning potential.

Essential Duties and Responsibilities

• Greet customers promptly and professionally, establishing trust and building positive customer relationships.

• Listen carefully to customer concerns and accurately document vehicle symptoms, maintenance needs, and requested services.

• Conduct vehicle walkarounds and document existing vehicle conditions and customer concerns.

• Open repair orders and prepare accurate estimates based on customer concerns, vehicle inspections, and technician recommendations.

• Explain recommended maintenance and repair services, including pricing, urgency, and estimated completion times.

• Recommend additional services based on vehicle condition, manufacturer maintenance schedules, and technician findings.

• Obtain customer authorization before proceeding with additional repairs or services.

• Coordinate with technicians and the Service Manager to monitor repair progress and communicate updates to customers.

• Manage customer expectations regarding repair costs, service timelines, and vehicle availability.

• Review completed repair orders for accuracy and ensure all authorized work is documented before vehicle delivery.

• Explain completed repairs, maintenance performed, and applicable recommendations when returning vehicles to customers.

• Follow up with customers as appropriate to support satisfaction, retention, and future service business.

• Maintain accurate customer records and repair order documentation within the dealership management system.

• Work toward established department goals for customer satisfaction, sales performance, productivity, and profitability.

• Resolve customer questions and concerns professionally, escalating issues to management when necessary.

• Perform other duties as assigned by management.