Essential Duties and Responsibilities
• Greet customers promptly and professionally, establishing trust and building positive customer relationships.
• Listen carefully to customer concerns and accurately document vehicle symptoms, maintenance needs, and requested services.
• Conduct vehicle walkarounds and document existing vehicle conditions and customer concerns.
• Open repair orders and prepare accurate estimates based on customer concerns, vehicle inspections, and technician recommendations.
• Explain recommended maintenance and repair services, including pricing, urgency, and estimated completion times.
• Recommend additional services based on vehicle condition, manufacturer maintenance schedules, and technician findings.
• Obtain customer authorization before proceeding with additional repairs or services.
• Coordinate with technicians and the Service Manager to monitor repair progress and communicate updates to customers.
• Manage customer expectations regarding repair costs, service timelines, and vehicle availability.
• Review completed repair orders for accuracy and ensure all authorized work is documented before vehicle delivery.
• Explain completed repairs, maintenance performed, and applicable recommendations when returning vehicles to customers.
• Follow up with customers as appropriate to support satisfaction, retention, and future service business.
• Maintain accurate customer records and repair order documentation within the dealership management system.
• Work toward established department goals for customer satisfaction, sales performance, productivity, and profitability.
• Resolve customer questions and concerns professionally, escalating issues to management when necessary.
• Perform other duties as assigned by management.
Job details are sourced from the employer's original posting.
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