Senior HR Shared Services Representative
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigate here to apply internally.
The Senior HR Shared Services Representative serves as first point of contact for employee assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and HR policies and procedures. This function works closely with the field HR teams, employees and management. This position also supports the department in the administration of assigned transactional work.
Responsibilities:
- In partnership with the Shared Services team, completes assignments in areas such as: Onboarding, Off-boarding, Benefits, Talent Acquisition, Reporting, Audits and Compliance.
- Handles all aspects of pre-employment onboarding, including background check and drug screening process; I-9 completion; new hire paperwork; and communications with candidate, management and HR partner.
- Conducts new employee orientation in-person or via TEAMS.
- Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, e-mail and drop-in face-to-face interactions.
- Completes termination documents and conducts exit interviews.
- Runs reports and sends to business partners; may need to analyze data and use Excel to create v-lookups, pivot tables or graphs.
- Data entry into HR system for all employee-related changes, including performing mass uploads and data audits.
- Interfaces with Corporate Human Resources, HRIS, Compensation, Benefits, Payroll and IT departments to assist in the administration and support of employee issues and problems.
- Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures.
- Serves as a first-line resource for other members of the HR Shared Services team.
- Escalates complex cases to the HR Shared Service Manager or field HR resources.
- Updates team SOPs and works to identify process improvement opportunities.
- Assist with other HR Shared Service Center projects, as needed
- Maintains high degree of confidentiality.
- Performs other duties as requested.
- Serves as backup to other HR Shared Services team members when they are out of office
QUALIFICATIONS:
- Bachelor's Degree in Human Resources, Business, or Finance
- 2+ years of Human Resources experience
- Experience with HR systems and reporting
- Requires knowledge of various areas of human resources including onboarding, benefits, employment, pay-related practices/process, and company policies and procedures
- Excellent communication and customer service skills
- Ability to maintain confidentiality is required
- Ability to work with a diverse group of employees and individuals
- Strives for continuous process improvement and ability to make recommendations
- Strong attention to detail and ability to maintain data quality
- Office Environment; 4 days in office, 1 day remote
Total Rewards and Benefits
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer – Minority/Female/Disability/Veteran
